At Shayna Extensions, we are passionate about hair and dedicated to providing top-quality products and services to our customers. As a leading hair business, we strive to meet the diverse needs and desires of individuals who want to express their unique style and enhance their natural beauty.
We prioritize quality and ethical standards in everything we do. We believe that our customers deserve the best, which is why we are committed to providing products that meet the highest industry standards. Our hair products are made from premium, natural human hair or high-quality synthetic fibers, ensuring durability and a realistic look. We also take pride in partnering with suppliers who adhere to ethical sourcing practices, prioritizing fair trade and sustainability.
Our vision is to be the go-to destination for all things hair-related, where customers can find a wide range of premium hair products, expert advice, and exceptional customer service. We aim to empower our customers by helping them feel confident and beautiful through our innovative and high-quality hair solutions.
Yes! Shayna Extensions offers return shipping labels for US customers. Using return shipping labels is the recommended way to return your item to Fashion Nova, as you will be able to track your return and receive your credit much more quickly than if you were to send your return back yourself.
Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered “Final Sale” and cannot be exchanged in-store:
All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.